Terms & Conditions

These terms apply when you place an order through wingmanibiza.com. By ordering, you agree to them.

Last updated: September 2026

Who we are

Wingman Ibiza is operated by EQT von 2018, S.L., Carrer de Pere de Portugal 11, 07800 Ibiza, Spain.

Orders and payment

All orders must be paid in full at checkout. Slush machine hire is the exception: it is paid 50% at checkout and 50% on the day, as set out in the slush machine hire terms below. Prices are in euros and include Spanish IVA (VAT) where applicable. We accept major credit and debit cards via our secure payment processor.

Delivery

We deliver to the Wingman Ibiza villa you select at checkout on your chosen arrival date. Free delivery on orders over €200; a €35 delivery fee applies to smaller orders in the standard zone (€65 in the remote zone, where delivery is free over €400). Orders received before 16:00 are delivered the same day. We are not liable for delays caused by circumstances outside our control.

Age restriction: alcohol

Alcoholic products may only be purchased by persons aged 18 or over. By placing an order that includes alcohol, you confirm that you and the intended recipient are 18 or older.

Cancellations and changes

Orders can be cancelled or changed up to 24 hours before your scheduled delivery. After that, we cannot guarantee amendments. To cancel, contact us on WhatsApp at +34 695 153 247. Refunds for cancelled orders are processed within 5–10 business days.

Product availability

All products are subject to availability. If an item is unavailable after you have ordered, we will contact you to offer a substitute or a refund for that item. Where a vintage or production year is shown for a wine or champagne product, this is indicative only; the year delivered depends on current stock.

Liability

Our liability is limited to the value of your order. We are not responsible for indirect losses. Nothing in these terms limits our liability for fraud or personal injury caused by our negligence.

Privacy

We handle your personal data in accordance with our Privacy Policy.

Governing law

These terms are governed by Spanish law. Disputes are subject to the jurisdiction of the courts of Ibiza, Spain.

Contact

Questions? WhatsApp us or email hello@wingmanibiza.com.

Slush machine hire terms

These apply to every slush machine hire, alongside our general terms. By booking, you agree to them.

1. Payment. You pay 50% online to secure your date and slot. The other 50% is due on the day, in cash when we arrive or by card through a secure payment link, before we set up.
2. Deposit. Every hire carries a €200 equipment deposit, placed as a hold on your card on the day of delivery. Nothing is charged. We release it once we have collected and checked the machine, less any charges under points 4 and 6.
3. Hire times. Day slot 12:00 to 18:00, or night slot 20:00 to 10:00 the next morning. The machine is ready to pour about 40 minutes after set-up. Extra hours are for the day slot only, €25 each, paid 50/50 like the hire: up to two can be booked online when the night slot that day is free, and more on request. An adult needs to be at the address when we deliver and collect.
4. Only our mix goes in the machine. The machine is set up for our recipes. Spirits, juice, milk, soft drinks or a shop-bought mix can damage it. If anything else goes in, the machine needs a deep clean, charged from €75. Want it stronger? Add the extra to your glass.
5. Looking after the machine. Keep it where we set it up, on its own socket. Do not move it while it is full, open it or take it apart. Children may pour their own drinks with an adult around.
6. Damage and loss. From delivery until collection, the machine is your responsibility. If it is damaged or lost, we charge the repair or replacement cost, first from the deposit and then any amount above it.
7. Alcohol. Cocktail loads contain spirits and are for guests aged 18 or over. You are responsible for who drinks from the machine.
8. Cancellations and changes. Up to 24 hours before delivery you can move your date free of charge, or cancel and get your 50% back. Within 24 hours, the 50% is not refundable.
9. If the machine fails. If it stops working and we cannot fix or replace it within the slot, we refund the hire price for that slot.